Payment, Shipping & Returns
How do I pay for an Epicly Organic purchase?
Epicly Organic offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Epicly Organic's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking and Wallet to make your purchase. Epicly Organic also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Epicly Organic?
There are NO hidden charges when you make a purchase on Epicly Organic. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Does Epicly Organic offer Cash On Delivery?
Epicly Organic does NOT offer Cash On Delivery at this moment.
How do I pay using a credit/debit card?
We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
Is it safe to use my credit/debit card on Epicly Organic?
Your online transaction on Epicly Organic is secure with the highest levels of transaction security currently available on the Internet. Epicly Organic's payment gateway uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Epicly Organic are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
What steps does Epicly Organic take to prevent card fraud?
Epicly Organic realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. Epicly Organic also has several Artificial Intelligence powered tools at its disposal, which are adept at identifying fraud and alerting the necessary authorities. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
Can I use my bank's Internet Banking feature to make a payment?
Yes. Epicly Organic offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.
What are the delivery charges?
Epicly Organic offers FREE delivery for all it's products
How is the delivery date established?
The delivery date varies from item to item, and is established by working with our courier partners's delivery schedule. All delivery dates factor in holidays.
Are there any hidden costs (sales tax, octroi etc) on items by Epicly Organic?
There are NO hidden charges when you make a purchase on Flipkart. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Does Epicly Organic delivery internationally?
As of now, Epicly Organic doesn't deliver items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.
What is your return or replacement policy?
All items sold on Epicly Organic are consumables. Epicly Organic does not offer any warranty, guarantee, replacement or return for any item sold on Epicly Organic. In the rarest of rare cases, where you receive the item as damaged, it is important that you contact us immediately, before consuming the item. All complaints are assessed on a case-to-case basis and appropriate actions are taken.
Does Epicly Organic guarantee the effectiveness of items sold on Epicly Organic?
All items sold on Epicly Organic are consumables and the claims made on those items are entirely of the manufacturers. Epicly Organic does not endorse, verify or approve any of those claims. Epicly Organic puts forth a thorough vetting process to ensure that brands listed on Epicly Organic are of the highest quality and have a proven track record of excellent quality products.
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